Our mystery box for the ladies! 📦
Minimum three pieces - for the ladies! A selection of pieces across accessories, clothing and swim!
*these boxes are sold by size
*no changes or substitutions, box contents are at sellers discretion
*box value is minimum $300
We want you to LOVE your Coco and Ginger pieces as much as we do, and will gladly exchange or credit note any purchase if you have received incorrect goods, or faulty items.Any requests for exchange must be made within 10 working days of receiving an item vial email to email@example.com. All items must be returned unworn, unwashed, unaltered, with original tags attached, in the same condition that they were received. Please note any pieces from our Cove Swimwear collection must be returned with both the tags and hygiene strip in place. If these have been removed the return will not be accepted. Our return mailing address will be supplied, please contact firstname.lastname@example.org
We do not offer refunds, exchange, or credit notes on any purchases should customers have a change of heart. We ensure that all items are displayed accurately to guarantee that each piece from each collection is an entirely accurate representation of the item. Should you have any questions about colors, style or cut we are always happy to answer any questions in advance prior to purchase.
We do not offer refunds, exchange, or credit notes on any purchases should an item not fit. We have an extremely comprehensive size guide on our website, and supply all of our measurements for girls, boys, babies, tweens and ladies on our website to ensure all of our items are true to size. We use a large selection of fit models to ensure that items are correctly sized, and fit on body as per size. We do not offer returns or exchanges on items that are the incorrect size and strongly recommend prior to purchasing you click onto our size guide to ensure the best fit of our pieces.
Coco and Ginger is renown for beautiful pieces of the highest quality. Each individual piece from all of past and current collections passes through numerous quality checkpoints. If an item you received is not in perfect condition, then we want to fix this for you immediately. We will meet our obligations under the Australian Consumer Law and Fair trading legislation which may include replacing the item if the stock is available, applying a store credit, or issuing a refund upon receiving your faulty item back.
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you immediately.
In accordance to Australian Consumer Law and current Fair Trading Legislation, the individual/customer is responsible for any associated shipping and handling charges to return any unwanted items, HOWEVER if you have been sent an incorrect or faulty item we will gladly incur the cost of returning this item to us to replace for you. Please email firstname.lastname@example.org so that this can be organised for you should the instance arise.
Please note: Subject to our obligations under the Australian Consumer Law and current Fair Trading legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
Upon receipt of any incorrect or faulty items, they will be checked to make sure they comply with the conditions above, and once approved you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift voucher, you will be refunded to that same gift voucher and will be able to re-use the original unique code towards your next purchase.
We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please email us.
Please be aware that all of our refunds, returns and exchange policies are in accordance to current Australian Consumer Legislation & Fair Trading Practices.
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FREE DOMESTIC OR INTERNATIONAL DELIVERY is offered for orders of AUD $350 or more.
FOR ORDERS UNDER $350:
* A flat rate of $20(equal to 200,000 rupiah ) is charged for orders within Indonesia
* AUD$30 is charged for delivery to Asia
* AUD $35 is charged for delivery to other international destinations.
Customs and taxes
All countries have their own laws regarding the import of certain products. Coco and Ginger has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as www.dutycalculator.com.
Most countries have a value threshold on imports before they start charging duty. For example, the Australian government charges duty, GST and various administration fees on all imports valued over AUD$1,000. Below are some value thresholds for other destinations. Please note that these values are provided in US dollars and were valid as of May 2015. These values are subject to change and should be checked before placing an order.
- USA: $200
- UK & Europe: $30
- New Zealand: $280
- Singapore: $240