Returns & Exchange Policy
In accordance to Australian Consumer Law and current Fair Trading Legislation, the individual/customer is responsible for any associated shipping and handling charges to return any unwanted items, HOWEVER if you have been sent an incorrect or faulty item we will gladly incur the cost of returning this item to us to replace for you. Please email email@example.com so that this can be organised for you should the instance arise.
Please note: Subject to our obligations under the Australian Consumer Law and current Fair Trading legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
Upon receipt of any incorrect or faulty items, they will be checked to make sure they comply with the conditions above, and once approved you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift voucher, you will be refunded to that same gift voucher and will be able to re-use the original unique code towards your next purchase.
We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please email us.
Please be aware that all of our refunds, returns and exchange policies are in accordance to current Australian Consumer Legislation & Fair Trading Practices.